|
|
|
 |
All orders placed with BoldLoft constitutes the acknowledgment and acceptance of all conditions listed below.
PAYMENT OPTIONS
We accept Visa, Master Card, Discover Card, and American Express. No checks accepted.
Please note the charge, from your purchase with BoldLoft.com, will appear on your credit card statement as: "Loft and Company, Inc", a parent company of BoldLoft.
In accordance with our payment terms, all orders are authorized full at the time of the order. Out-of-Stock or Pre-Order items won’t be charged at the time of the order. All orders are charged FULL at the time of the shipment is ready.
All merchandises shall remain the property of BoldLoft until paid for in full. All prices, materials, designs, and specifications are subjected to change without notice.
SALES TAX
Under Florida state law, we are required to charge 7.0% sales tax on all orders shipped within the state of Florida. This charge will be automatically added to
your order when you check out.
ORDER PROCESSING
Orders that require Express Shipping Services will processed the same business day if they are received before 11:00am EST. Any orders received after this cut off time will not be shipped until the next regular business day. Customers should not count the day an order ships as a shipping day. Business days would be considered Monday through Friday excluding US Holidays.
All complete, ready-to-ship, verified, and approved orders will be shipped within 3 business days.
Email notifications will confirm and advise you the status of your order. To check the latest update of your order, log onto "My Account" and then click "View the order I have made".
PRODUCT AVAILABILITY
All items will be shipped according to availability. If items are not readily available, we will try our best to expedite all orders as quickly as possible. BoldLoft will not be held responsible for long delays beyond our control.
BACK ORDER
If an item is not in stock, we will hold a Back Order for you and ship the item as soon as it becomes available. If we experience a long delay, we will advise you of that fact. If you do not wish to wait for back ordered items, we will cancel the items you requested upon receiving instructions to do so.
SHIPPING & DELIVERY
All orders will be shipped via either USPS or UPS to the confirmed delivery address unless otherwise requested. We also deliver to P.O. Box, APO, and FPO locations.
1. Standard Shipping
USPS Priority Mail is our standard shipping method.
Packages are delivered in an average of 3-5 days to any destination in US.
Deliveries to Alaska and Hawaii may take longer.
Signature upon delivery required for shipments over $100.00.
For orders over $150.00, we only ship to the credit card holder’s billing address.
2. Express Shipping
Items may be shipped by a variety of carriers.
1-2 business day for delivery.
No weekend delivery. We do not offer Saturday Delivery Service.
All carriers require SIGNATURE at time of delivery on all Express shipments.
For orders over $150.00, we only ship to the credit card holder’s billing address.
If you would like to have your shipment to be delivered in a specific date, please notify us either by email or by calling us as soon as you place your order. BoldLoft will not be held responsible for any delivery delays beyond our control. All orders are shipped exactly to the address that you put in as the "Ship To" address. We are not responsible for any non-delivery due to incorrect shipping address is provided. The responsibility of the seller ceases when goods have been delivered to freight
company. All claims for damage and non-delivery orders must be made to the carrier.
We are not responsible for any delay or non-delivery due to the following reasons and additional service fees may apply:
-Incorrect delivery address
-Miss delivery or pick up schedule
-Special delivery circumstances
-Shipment refusal
INTERNATIONAL ORDERS
We do accept orders from outside the continental United States. Expected shipping time for international orders is 2 to 6 weeks (may take up to 8 to 12 weeks for delivery due to customs delays). International shipping times are not guaranteed. International orders may require additional charges and some restrictions apply.
Please be aware that our quotes for international orders do not include any applicable duty, value added taxes (VAT), brokerage fees or import consumption taxes. You will be required to pay the duty or VAT upon delivery of your merchandise. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.
RETURNS & EXCHANGES
BoldLoft offers a no-hassle return and exchange policy. If, for any reason, you are not satisfied with your selection, please return it and BoldLoft will promptly refund the purchase price or exchange it, whichever you prefer. Returns cannot be accepted beyond 30 days from the original shipping date. All clearance/sale items are sold as is and not subject to return. Unfortunately, original shipping charges are non-refundable. For Free Ship order, we will refund you the cost of the item MINUS the original shipping charges. All returns are subject to a $5 per item restocking fee. Please click the following link for the return & exchange instructions:
Instructions for Return & Exchange
We do not provide pre-paid shipping labels for general returns. Customer is responsible to pay for the shipping charges for exchanges. This is customer’s responsibility to track and confirm delivery of your return or exchange orders via your shipping carriers. We do not provide any update on receiving your return or exchange orders. Email will be automatically sent once your request is being processed. Please allow at least 2 weeks, from the date we receive your shipment, to process your return or exchange request.
CANCELLATIONS
Once an item has shipped, cancellation will not be permitted. Shipment refusal for reasons other than damage, defect, or mis-shipment may result in a 25% refusal penalty fee.
An order can be cancelled if it is in Pending status. Orders that are processing or shipped (fulfilled) cannot be cancelled. We apologize for any inconvenience that this may cause.
If we were not able to cancel your order and it has already been shipped, please do not refuse the shipment as this could result in cancellation fees being assessed. Please contact Customer Support for return instructions.
All special orders must be prepaid. No cancellations, refunds, or exchanges on special order items.
DAMAGED MERCHANDISE
If you receive damaged merchandise, we will strive to make the replacement process quick and easy. Be sure to notify both the carrier and BoldLoft within 24 hours of delivery to report the damage. Please keep all shipping cartons and all packing materials for carrier inspection. BoldLoft will pay the return shipping fee for products that are received damaged.
COPYRIGHT
Any unauthorized use or modification of the materials on the site may violate copyright laws, trademark laws, the laws of privacy and publicity, contract, and communications regulations and statutes and any other applicable laws. Boldloft.com expressly reserves all rights and remedies available under said law, regulations and statutes.
You may not distribute, modify, transmit, reuse, download, repost, copy, or use the contents of the Site for public or commercial purposes, or for personal gain, without the express prior written permission of Boldloft.com.
DISCLAIMER
Colors of products on website may vary slightly from actual color due to photography, scanning, monitor display settings, etc. All items are bought in new factory condition.
BoldLoft, employees, and associates are not liable for any damage or personal injury caused from any products sold or given by BoldLoft, employees, and associates.
BoldLoft reserves the right to change our refund, shipping, cancellation, and any policy at any time for any reason.
By clicking the “Submit Order” button, you are agreeing to the terms of our return, exchange and cancellation policies.
CONTACT US
If you have a question about a product or your order, please contact our Customer Service Specialists. We will do our best to respond to your inquiry within 24-48 hours. We usually reply in much a shorter time by sending us an email for any questions or inquiry. You can always try our FAQ sections for more help.
|
|
|
|
|
