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| Frequently Asked Questions |
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Q: Do I need to create an account to make a purchase?
A: No, you do not need to create an account in order to make a purchase from us.
Q: Can you ship order outside the United States? How can I find out how much for international shipping?
A: BoldLoft is proudly announced that we are now shipping worldwide. Simply follow our Check-out procedures and we will show you your shipping options and freight quote at our Delivery Information page. Don’t worry you will not be asked for any billing information until you confirm your order. If you experience difficulty in placing your international order with us, please contact
us.
Q: I would like to make a gift purchase, can you send my gift to a different address?
A: Yes we can send your order to a different address. After you create your account, you will then be asked to verified your shipping address. If you are a register customer, the shipping address appears automatically according to your account information. You are able to change the address by clicking the “Change Address” button at the top of the page.
Q: I receive your email regarding my order is on hold due to the “unverified” billing address of my order. What does it mean?
A: In order to process your order, you must provide us a “verified” billing address if you pay your order by major credit cards. The billing address of your credit card is the address where you receive your monthly statement. After you choose your shipping option at our Check-out process, you will then be asked to enter your billing info. Please verify the address at the top of the page which should be your credit card billing address. If the address shown is not your credit card billing address, please update it by clicking the “Change Address” button. BoldLoft reserves the right to ship orders to verified billing address only without prior notice.
Q: What is CVV code?
A: CVV code is a secure code on your credit card. For VISA and MasterCard, it is the 3-digit code at the back of the card. For America Express, it is the 4-digit code at the FRONT of the card.
Q: How many days to deliver my order if I choose to ship the order by USPS Priority Mail?
A: It usually takes 3-5 business days to deliver most areas in US by USPS Priority Mail service. There is no guarantee time of delivery on any USPS Priority Mail service.
Q: How many days to deliver my order if I choose to ship the order by USPS Express service?
A: It takes 1 business day to deliver most areas in US. Some areas may take up to 2 business days to deliver. Please check with USPS.com for more details.
Q: How can I track my shipment?
A: Once we ship out your order, you should receive your shipment confirmation number within 24 hours through email. Once you receive your shipment confirmation number, please log on to USPS
tracking and enter your number to track the status of your order.
You can also get update on your order by logging into your account in our website. Simply click to “My Order” section to review the updated status of your order.
Q: I do receive a USPS confirmation/ insurance number from you; however, the tracking result from USPS.com does not tell me where is the package. Why?
A: Unlike UPS or FedEx with day-by-day tracking ability, USPS number mainly serves as a shipment confirmation/Insurance number which always encounters delay on updating the online shipping status. You can only track your package if you ship your order by USPS Express Mail Service.
Q: I really like your pillowcases, but do they include pillows too?
A: Unfortunately, we do not sell pillows or body pillows. All prices shown in our website are for pillowcases and body pillowcases only.
Q: What is Back-Order?
A: If you order an item which is out-of-stock, we will put your order under “Back-Order”. You can either keep your order Back-Order till it is ready to ship, or you can cancel or exchange your order at your choice.
Q: I did cancel my order; but you still charged the order toward my credit card. Why?
A; At the time you placed an order, your credit card was authorized for the order amount. Your credit card has never been charged. However, your financial institution may show a pending amount on your credit card statement. This amount will typically, within two - ten days, drop off according to the institution policy.
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