Shipping policy

1. Standard Shipping

• Ground shipping offered by our selected carriers is our standard shipping method.
• All ground orders are processed within 24 hours**. Please note delivery dates are based off of estimates given by DHL, FedEx, USPS and UPS and are not exact.

 

• Items may be shipped by a variety of carriers.
• Delivery dates may be longer during the holidays. Actual delivery may take longer.
• Business days would be considered Monday through Friday excluding US Holidays.
• Packages are delivered in an average of 3-6 business days to any destination in US. 
• All Free Shipping orders are processed within 48 hours.  
• There is no guarantee time of delivery date on standard ground shipments.
• Deliveries to Alaska and Hawaii may take longer.
• Signature upon delivery required for shipments over $ 100.00.
• For orders over $100.00, we only ship to the credit card holder’s billing address.

2. Express Shipping

• Items may be shipped by a variety of carriers.
• Express Shipping Services will processed the same business day (excluding Saturday, Sunday and public holidays) if they are received before 12:00pm EST**.
• Any orders received after this cut off time will not be shipped until the next regular business day.
• 1-3 business day for delivery. Customers should not count the day an order ships as a shipping day. Business days would be considered Monday through Friday excluding US Holidays.
• Not available for orders shipping to PO Boxes, U.S. Territories and APO/FPO addresses.
• All carriers require SIGNATURE at time of delivery on all Express shipments.
• For orders over $100.00, we only ship to the credit card holder’s billing address.

 

3. International Orders
-We ship worldwide. Please see below for details. 

 

If you would like to have your shipment to be delivered on a specific date, please notify us either by email as soon as you place your order. In the event of severe weather conditions (winter storms, natural disasters, etc), some shipments (both Ground and Express orders) may experience unavoidable delays. BoldLoft will not be held responsible for any delivery delays beyond our control. All orders are shipped exactly to the address that you put in as the "Ship To" address. All shipping address labels are automatically generated by the system based on the info you provided on your order. We are not responsible for any non-delivery due to incorrect shipping addresses. The responsibility of the seller ceases when goods have been delivered to the freight company. All claims for damage and non-delivery orders must be made to the carrier. Customers, including free shipping order, are responsible for shipping charges to reship the order due to incorrect information provided. Original shipping charges are non-refundable. 

We are not responsible for any delay or non-delivery due to the following reasons and additional service fees may apply:-Incorrect delivery address-Miss delivery or pick up schedule-Special delivery circumstances-Shipment refusal.

If your order is returned to us due to any of the reasons listed above and you want us to reship your order, you will have to pay the applicable shipping charges. For refund, the incurred shipping charges (including Free Ship orders) will be deducted from your refund.  

This policy is only provided when the entire shipment is returned and received by BoldLoft. No refunds will be granted if the customer provides us with an incorrect shipping address and the shipment is never returned to our warehouse.

 

If you do not receive your order 7 days after the delivery time frame, please contact us for assistance. Please be advised that all lost packages must be reported within 60 days of your order's ship date. If we are notified of a lost package after this timeframe, we will be unable to process your request. 

 

Please note that once your package has been marked delivered by the carrier, you have 30 days from the carrier delivery date to file a claim for a lost package.

INTERNATIONAL ORDERS
We do accept orders from outside the continental United States. Please be advised that customers must provide an address written in English. We are not responsible for the loss or non-delivery order with shipping addresses written in foreign characters. For orders over $80.00, we only ship to the credit card holder’s billing address. Expected shipping time for international orders is 6 to 21 business days (exclude Saturday, Sunday and public holidays and may take up to 4 weeks for delivery). 

 

For Global Priority, please refer to the following guidelines for estimated delivery timeframes to the following locations:

Canada-5-11 business days
Australia/ New Zealand-7-14 business days
United Kingdom-7-14 business days
Italy-8-14 business days

Europe- 8-14 business days
Asia Pacific-10-20 business days
Middle East & Africa-10-20 business days
Latin America and the Caribbean-10-20 business days

 

For International Post, the estimated delivery time frame is 10-20 business days. Please note tracking is not available for International Post. Delivery transit days to the recipient will vary depending upon the destination.  Please be advised that the final delivery will be handled by your local mail / postal carrier. Unfortunately parcel tracking is only available in the US. International shipping times (both ground and express shipments) are not guaranteed. Please note delivery dates are based off of estimates given by the shipping carriers and are not exact. Actual delivery time might take longer. Delays may usually be due to custom clearance. International orders may require additional charges and some restrictions apply.

Please be aware that our quotes for international orders do not include any applicable duty, value added taxes (VAT), brokerage fees or import consumption taxes. You may require to pay the duty or VAT upon delivery of your merchandise. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.